Collective Node 04 // Rogers Ops

SCREW ROGERS

Disconnected by Design // Overcharged by Default

National Uplink
INTERMITTENT
Support Queue
4+ HOUR WAIT
Roaming Fees
EXTORTIONATE
Shareholder Joy
UNLIMITED

The Great Canadian Blackout Protocol

Rogers is the only network that can single-handedly take down the entire country's economy, banking systems, and emergency services while still sending you a bill for the full month. We call it "Total Connectivity"—mostly because when it fails, you are totally disconnected from reality. Whether it's the "Inter-Gateway Protocol" excuse or just general incompetence, Rogers ensures your digital life is always one update away from a 12-hour forced digital detox.

Customer Service Chronicles
I filed a CCTS complaint. Rogers responded 48 hours before the deadline with a $10 credit offer. I rejected it. They escalated nothing.
— CCTS Archaeology
I cancelled Ignite TV. Rogers continued to charge me for it for 4 months, then sent the balance to collections.
— Cancelled But Charged
Rogers' call centre puts you in a queue, plays hold music, and then hangs up after 45 minutes. No explanation. No callback option.
— Hold Music Survivor
My Ignite box restarted during the overtime of Game 7. Rogers had no comment. I have many comments.
— Game 7 Tragedy
The Ignite modem overheats if I use it for more than 4 hours straight. Rogers calls this a 'feature of intensive usage.'
— Thermal Engineer
Rogers added 'Rogers TV+' to my cable package without asking. When I tried to remove it, I was told it was 'complimentary' but couldn't be removed.
— Mandatory Compliment
Rogers sponsored the 2022 Grey Cup while their network was down for most of the preceding week. Priorities noted.
— Grey Cup Viewer
Rogers' 'Smart Home Monitoring' app hasn't loaded since the 2022 outage. They still bill me for it monthly.
— Ghost App Subscriber

Red Alert: The Roaming Trap

Rogers' "Roam Like Home" is a masterclass in creative accounting. Why pay local prices when you can pay $15 a day for the privilege of using the data you already pay for? It's the ultimate travel companion: expensive, unnecessary, and guaranteed to leave you with a headache when you return to Canadian soil.